March 16, 2020
At Oaken, we’re committed to ensuring the health and safety of our customers and employees. We also understand that as a community, we must work together during these challenging times and do everything possible to minimize the spread of the COVID-19 virus.
That’s why effective the close of business Monday, March 16, we will temporarily close our Oaken stores until further notice.
The Oaken team remains committed to delivering service and support to our customers. Our Contact Centre and mailroom are open and our Online Banking remains available so you can continue to manage your accounts online. If you need assistance, you can speak with an Oaken service representative by calling 1-855-OAKEN-22 (1-855-625-3622) Monday to Friday from 8:00AM to 8:00PM.
We sincerely value your business and look forward to serving you in person again when the Oaken stores re-open.
Oaken Financial’s response to COVID-19
March 13, 2020
Oaken continues to operate on a “business as usual” basis and we’ve implemented several new actions to safeguard our customers and employees. We understand that these specific steps must be taken to reduce the spread of the COVID-19 virus while ensuring that we can continue to meet the needs of our customers.
Protecting our people and our customers
The health and safety of our customers and employees is a top priority. Based on the latest information from the Government of Canada, the risk for the general population remains low, but the possibility remains that the situation could change rapidly.
Reducing public exposure is one of the Government’s prime recommendations to help minimize the potential for spreading the COVID-19 virus. In keeping with this guideline, we encourage you to use Oaken’s Online Banking to manage your Oaken account. As well, Oaken representatives are available Monday to Friday, from 8:00AM to 8:00PM ET by calling 1-855-OAKEN-22 (625-3622) to assist you.
Ensuring Oaken’s business continuity
We’re confident that the infrastructure we have in place and the steps we’ve taken are appropriate and will help protect the health of our customers and employees. We thank you for your understanding and as we continue to monitor the situation, we’ll provide further updates as required.
Thank you for your continued business.