Help Centre

How can we help you?

Account maintenance

Yes, you can have multiple joint accounts with multiple owners.

To add a Power of Attorney (POA), provide an original or certified true copy of a Power of Attorney for property and a completed Authorized Signatory Form

You can make your changes as follows:
1) Login to Oaken Digital and update your profile or;
2) Send us a signed letter with your changes or;
3) Contact us at 1-855-OAKEN-22 (625-3622). The Oaken team is available from Monday to Friday, 8:00am to 10:00pm and Saturday 9:00am – 5:00pm ET.

You can make the updates as follows:
1) Login to Oaken Digital and send us a secure message with the names of the new beneficiaries or;
2) Send us a signed letter with your changes

Have additional questions?
Call us at 1-855-OAKEN-22 (625-3622). Oaken representatives are available Monday to Friday, 8:00am to 8:00pm EST and Saturday 9:00am – 5:00pm ET. If you call outside our regular office hours, leave a message and we’ll call you back on the next business day. You can also email us service@oaken.com, send us a secure message in Oaken Digital.