Help Centre

Your document history is available to view and export for a certain time period.

GIC confirmations will appear in Oaken Digital for 30 days after the GIC has matured. For Savings accounts, you can view and download your statements for up to 7 years in the past.

On desktop and mobile browser 🖥
1) Navigate to "Digital Documents" in the main menu, select "View documents".
2) Click the filter button and select a "Document type" from the dropdown list. Depending on the document type, other search criteria may be required, then click the "Search" button.
3) Clicking on a document name from the search results will automatically download the document to your device.

On app 📱
1) Select "More" in the bottom navigation bar. Select "View documents".
2) Tap on the filter button and select a "Document type" from the dropdown list. Depending on the document type, other search criteria may be required, then select the "Apply filters" button.
3) Choose a statement name on the list to automatically download the statement to your device.

Yes, if you prefer to receive paper statements, there will be a charge of $2 per statement per month. However, e-statements are made available automatically, and are free of charge.

No, we will continue to send paper copies of your GIC confirmations and other documents by mail free of charge, and you can also download these from Oaken Digital. The only document for which there is a fee are monthly Savings Account statements.

No, however, you can download and print a digital copy from Oaken Digital.

On desktop and mobile browser 🖥
1) Navigate to "Digital Documents" in the main menu, select "Manage document preferences".
2) View the document type and un-check the checkbox under the "Paper" column.
3) Click "Save preferences" to update.

On app 📱
1) Select "More" in the bottom navigation bar. Select "Manage document preferences".
2) Tap on an item in the document list and un-check the "Paper" checkbox.
3) Tap "Save preferences" to update.

On desktop and mobile browser 🖥
1) Navigate to "Digital Documents" in the main menu, select "Manage document preferences".
2) View the document type and check the checkbox under the "Paper" column.
3) Click "Save preferences" to update.

On app 📱
1) Select "More" in the bottom navigation bar. Select "Manage document preferences".
2) Tap on an item in the document list and check the "Paper" checkbox.
3) Tap "Save preferences" to update.